Delivery Information

Thank you for your interest in our delivery services. We aim to provide a smooth and reliable shipping experience for all our customers. Please find detailed information about our delivery options and procedures below.

UK Mainland Delivery

We offer several shipping options for orders shipped within the UK mainland. Our standard delivery service is a tracked service with an estimated delivery time of 3-5 working days. For those who need their items sooner, we provide an express delivery option, which aims to deliver within 1-2 working days. All delivery timescales commence from the date of dispatch, not the order date. Orders are typically processed and dispatched from our warehouse within 1-2 business days.

International Delivery

We are pleased to ship to a wide range of international destinations. International delivery times and costs vary significantly depending on the destination country. Please proceed to the checkout page and enter your delivery address to see the specific options and costs available for your location. Please be aware that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

Order Tracking

Once your order has been dispatched from our fulfillment center, you will receive a shipping confirmation email. This email will contain your unique tracking number and a direct link to monitor your parcel’s journey with the carrier. We encourage you to use this feature for the most up-to-date delivery information.

Delivery Issues

While we strive for a seamless delivery experience, we understand that occasional issues can arise. If your order appears to be delayed, we first recommend using your tracking number for the latest status. For unresolved issues such as lost parcels or significant delays, please contact our customer service team for assistance through the support portal on our main website.

Unattended Delivery

For standard delivery services, if you are not available to receive your parcel, the carrier will typically follow their standard procedure. This may include leaving your parcel in a secure location, with a neighbour, or issuing a card with instructions for collection or re-delivery. For more specific delivery instructions, we recommend contacting the carrier directly using the provided tracking information.