Frequently Asked Questions
Ordering & Payment
How do I place an order?
Browse our collection, select your desired items, and add them to your cart. Proceed to checkout where you can review your order, enter your shipping details, and complete your payment securely.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment through PayPal for a faster checkout experience.
Will I receive an order confirmation?
Yes, immediately after your order is placed successfully, you will receive an email confirmation containing your order number and a summary of your purchased items. Please ensure you enter your email address correctly.
Shipping & Delivery
Where do you ship?
We currently ship throughout the United Kingdom. We also offer international shipping to a selection of countries. Delivery costs and times will vary depending on your location.
How long will delivery take?
For UK orders, standard delivery typically takes 3-5 working days. We also offer an express delivery service which aims to deliver within 1-2 working days. International delivery times can vary significantly depending on the destination and customs processing.
Can I track my order?
Yes, once your order has been dispatched from our warehouse, you will receive a shipping confirmation email with a tracking number and a link to monitor your parcel’s progress.
Returns & Refunds
What is your returns policy?
We offer a 30-day returns policy from the date you receive your items. Products must be returned in their original, unused condition with all tags attached and in the original packaging.
How do I return an item?
Please initiate your return through the returns portal on our main website. You will need your order number and email address. Once authorised, you will receive instructions and can print a returns label.
When will I receive my refund?
Refunds are processed to your original payment method once we have received and inspected the returned item. Please allow 5-10 business days for the refund to be reflected in your account after we process it.
Product & Care
Are your products officially licensed?
Yes, we pride ourselves on working with major licensors. All our products featuring character designs and artwork are officially licensed and authentic.
How should I care for my product?
Specific care instructions vary by product type. Please refer to the label or tag attached to your item for detailed washing and care guidelines to ensure its longevity.
Contact & Support
I have a question not answered here. How can I contact you?
For any further queries, our dedicated customer service team is ready to assist you. Please use the contact form available on our primary website, and we will respond as quickly as possible.