Returns & Refunds

We want you to be completely delighted with your purchase. If something isn’t quite right, our returns policy is designed to be straightforward and helpful.

Our Returns Policy

We offer a 30-day returns period from the date you receive your items. To be eligible for a return, items must be in their original, unworn, and unused condition, with all original tags attached and packaging intact. We cannot accept returns on any items that are faulty due to wear and tear, or those that have been damaged after delivery.

How to Return an Item

To initiate a return, please visit our returns portal on the main website. You will need your order number and the email address used to place the order. After providing these details, you will be guided through the process and will be able to generate a returns authorization. We recommend using a tracked postal service for your return, as we cannot be held responsible for items lost in transit.

Refunds

Once we receive your returned item and inspect it, we will process your refund. You will receive an email notification confirming the approval of your refund. The refund will be automatically applied to your original payment method. Please remember that the cost of the original outbound shipping is non-refundable, and you are responsible for the cost of return postage unless the return is due to our error.

Faulty or Incorrect Items

If you have received a faulty, defective, or incorrect product, please accept our apologies. We will cover the cost of the return shipping and will either send out a correct replacement or issue a full refund, including your original shipping costs. Please contact our customer service team through the main website to resolve this promptly.

Exchanges

We currently do not offer direct exchanges. The quickest way to receive a different item is to return the original item for a refund and place a new order for the desired product on our website. This ensures you receive the new item as quickly as possible.

For any further questions regarding your return, please do not hesitate to reach out to our friendly customer service team for assistance via the contact methods available on our primary website.